Privacy Policy

Privacy Policy

KellerCanada.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

At Keller Canada, we value you as a customer and are committed to protecting your privacy. This privacy policy describes our data collection, use and disclosure practices, and how we treat personal information that is not public. Please note that this privacy policy applies only to the web pages and content owned and operated by Keller Canada at this website. It does not apply to the collection, use or disclosure of information online. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. Please read the complete KellerCanada.com privacy statement carefully. Questions regarding this privacy policy should be directed to the webmaster.

We want you to know that we respect your privacy; and we protect your information.

  • We do not sell customer information.
  • We do not share your information with persons, companies, or organizations outside of Keller Canada that would use that information to contact you about their products and services.
  • We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect those persons or organizations to use your information only to provide the services we have asked them to perform.
  • We convey to our employees about the need to protect your information. We have established safeguards (these are physical, electronic and procedural) to protect this information.

Collection of your Personal Information

To review this website, you do not need to provide any information that identifies you or your company, such as your name, your company’s name, your e-mail or physical address, your company’s e-mail or physical address, telephone numbers, or other information about you or your company (personal information). However, we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you complete the “Contact us” form, ask questions about Keller Canada products or services, or when subscribing to the HBKnowledge of project information and literature. Personal information collected by KellerCanada.com often is limited to e-mail address, location, but may include other information when needed to provide a service you requested.

We may also collect more general information, such as demographic data, when you agree to complete a customer survey or other online questionnaire. KellerCanada.com also collects information about which pages our customers visit within KellerCanada.com. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information

We do not sell your personal information to anyone. We do not share this information with companies or organizations outside of KellerCanada.com. We use your personal information for the following purposes:

  • To ensure our site is relevant to your needs.
  • To provide the information that you request.
  • To deliver services, such as newsletters, events, training or products and/or services that you request or purchase.
  • To respond to questions from you related to our products and services and this website.
  • To help us create and publish content most relevant to you.
  • To alert you to product/service upgrades, special offers, updated information and other new product/services from Keller Canada, if you so request.
  • To help to improve our products and services.
  • To allow you access to limited-entry areas of our site as appropriate.

We may merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. If you decline permission, we will not merge your personal information with site-visitation data.

Sharing of Personal Information

We occasionally hire unaffiliated third party companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Keller Canada may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Keller Canada or the site; (b) protect and defend the rights or property of Keller Canada, or (c) act in urgent circumstances to protect the personal safety of Keller Canada employees, users of Keller Canada products or services, or members of the public. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on this website.

Security, Control and Protection of your Personal Information

We take reasonable measures to protect the privacy, accuracy, and reliability of any personal information you choose to provide to us and to protect such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We also safeguard your personal information by limiting the number of employees and agents who may have access to such information, by permitting access only for business purposes, and by having in place processes for disciplinary action when necessary.

When you give us personal information, KellerCanada.com will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Please note; we strive to protect your personal information, but we cannot ensure the security of any information you choose to transmit through the use of the Keller Canada website. We are not responsible for any breach of security, or for any actions of any third parties that inadvertently receive your personal information.

KellerCanada.com may send out periodic e-mails informing you of service issues related to a product or service you requested, or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current. If you have submitted personal information through the Keller Canada website and you would like to access that information, you may send an email to the webmaster. We will make reasonable efforts to provide the information to you and correct any factual inaccuracies that you identify. If, upon reviewing your personal information, you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete from the disputed information.

Protection of Children’s Personal Information

The KellerCanada.com Site is not directed at children and the information, products and services offered in this Site are designed for individuals eighteen years of age or older. KellerCanada.com is a general audience site and does not knowingly collect any personal information from children.

Internet Addresses

Every computer connected to the Internet is given a domain name and a set of identification numbers that serve as that computer’s Internet Protocol (“IP”) address. When a visitor requests a page which is part of or accessible from this website, our web servers automatically recognize that visitor’s computer domain name and IP address. This information is used solely for the purpose of internal tracking of content usage and patterns, identifying forum messages with the users who create them, and ensuring that restricted locations are accessed only by those with permission. These usage patterns are used solely by Keller Canada and will never be distributed, sold, or leased to any third party.

Cookies

Keller Canada may also collect non-personal information through the use of “cookies.” When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above. The information is collected in aggregate form and never linked with your personal information. We also use cookies to identify which pages of the Site you have previously visited, so those pages may be readily accessible. We may also use the cookie information to better personalize the content, banners and promotions on the Site.

A cookie is a small piece of data sent to your web browser from a web server and stored on your computer’s hard drive. A cookie cannot read data from your hard drive or read cookie files created from other sites. Cookies do not damage your system.

You may opt out of accepting cookies by changing the settings on your web browser. For example, you can choose to allow your browser to show you when a cookie is created, or you can reject all cookies. However, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services or promotions.

Links to Other Websites

This Keller Canada Site may provide links to various websites that we do not control. When you click on one of these links, you will be transferred from the Keller Canada Site and connected to the website of the organization that you selected. Keller Canada exercises no control over linked websites and this privacy policy does not govern the data collection and use practices of those sites. Each linked website maintains its own privacy policy. If you visit a website via a link from the Keller Canada Site, you should review that website’s privacy policy before providing any personal information.

Changes to this Statement

KellerCanada.com will occasionally update this privacy statement. When we do, we will also revise the “last updated” date below. For material changes to this statement, KellerCanada.com will notify you by placing prominent notice on the Site.

Contact Information

Keller Canada welcomes your comments regarding this privacy statement. Please contact us by e-mail, or postal mail.

Keller Canada Webmaster
Keller Canada Ltd.
7550 Teague Road, Suite 300
Hanover, Maryland 21076

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